Delivery & Returns
Delivery
- Free Delivery for all UK orders over £99.00
- £4.99 Delivery for UK orders under £99.00
- Free Next Day Delivery - U.K. Mainland and Northern Ireland*
- Free 2 Day Delivery - Scottish Highlands and Islands
- £12.50 2 Day (min) Delivery to European Countries
currently including Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway and Sweden - *Pianos subject to supplier freight delivery schedules
Same Day Dispatch
Orders received by 11.00am for in-stock items will normally be dispatched the same day (excluding weekends) with Interlink Predict - 1 hour delivery window service.
Once your goods are on the road Interlink can Predict the 1 hour expected delivery window. To receive this information, simply fill in the preferred contact details at checkout.
Choose A Day
Just add the day and date in the order comment section if you would like your order delivered on a specific day.
Pianos and Large Freight Items
Special delivery services available within the M25 including timed daytime/evening delivery and packaging removal. Please contact us for details on 020 7836 0991
Order Tracking
When your order has been dispatched we will send you a confirmatory e-mail with a link to our courier Interlink’s website. From here you can check the real-time status of your delivery.
For any additional information or queries please call us on 020 7836 0991.
Click+Collect
Want to avoid waiting in for parcels to arrive?
Just select Hold at Store when you order and we will call as soon as the goods are ready.
Simply bring your ‘order processed’ e-mail confirmation and proof of I.D. for collection any time during opening hours.
Mail Order
If you would prefer to order by phone, please call us during business hours with your chosen item order codes and payment card details to hand.
Orders for in-stock items received by 2.00pm will normally be dispatched on the same day (excluding weekends)
Please note that we can only deliver mail order items to the registered address of the cardholder.
Returns
If, after receiving your order you change your mind for any reason , you have 14 days (from date of receipt) to return your purchase.
Just call us on 020 7836 0991 or e-mailinfo@rosemorris.com stating your full name and address,contact phone number,the original order number and full details of any issues.
All returns e-mails receive priority attention, and we will resond a.s.a.p. with clear instructions with regard to returning the goods, on receipt of which a full refund,including initial delivery costs, will be processed.
Please be aware that audio/video/DVD recordings, unsealed software, and any personalised goods made to your specifications are not covered by the above.